Completed 10 years in the consulting and research field. A highly complex business for many to understand as consulting can be a highly abused term in the markets we operate in. Summarizing my key takeaways from the last 10 years:
- Client is not always right
- Telling a client what not to do or a “no-go” will hold you in high esteem in the long run
- Repeat business is key for your own confidence and also confirms that you are doing something right
- Always focus on “adding value”, everything else as a client strategy is short lived
- Stand by your numbers and be able to defend your report and recommendations
- While it’s good to know your competitors and their offerings; stand for the values you believe in. Then the “competition” becomes irrelevant as clients want to work with YOU
- In case of any client dispute or difference in opinion, try and solve it amicably. Our business is a lot about leaving with the right vibes even if you decide to walk away
- Be on top of your proposals but don’t chase them too much after submission. Brings your bargaining power down
- It’s good to specialize in ONE thing then to do everything
- There is a limit one can bend, after a point you have to walk away irrespective how big or small the client is. Lastly, remain humble, polite and grounded